Shipping & Returns
We know you're eager to get your gear. Here's everything you need to know about how we ship and what happens if something isn't right.
Shipping
Processing Time
All orders are processed within 2–5 business days. Since our products are made to order, we take a little extra time to ensure quality before your gear ships.
Shipping Times
- United States: 5–10 business days after processing
- International: 10–20 business days after processing
Shipping Rates
- Standard Shipping (US): Calculated at checkout based on your order
- Free Shipping: Available on qualifying orders — look for promotions at checkout
Tracking Your Order
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your package every step of the way.
Important Notes
- Orders are not shipped on weekends or holidays
- Delivery times are estimates and may vary due to carrier delays or high-demand periods
- We are not responsible for delays caused by customs for international orders
Returns & Exchanges
Our Policy
We want you to love your Fierce gear. If something isn't right, we'll make it right.
We accept returns and exchanges within 30 days of delivery on items that are:
- Unworn and unwashed
- In original condition with tags attached
- Free from damage, odors, or alterations
Non-Returnable Items
- Final sale items
- Items damaged due to misuse or improper care
- Items returned after the 30-day window
How to Start a Return
- Email us at support@fierceapparel.com with your order number and reason for return
- We'll respond within 1–2 business days with return instructions
- Ship the item back using a trackable shipping method
- Once received and inspected, your refund or exchange will be processed within 5–7 business days
Refunds
Approved refunds are issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).
Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us immediately at support@fierceapparel.com. We'll sort it out fast — no hassle, no runaround.
Questions? We're here. Reach out anytime at support@fierceapparel.com and we'll get back to you within 1–2 business days.